I'm Worried For Someone Else
The chances are high that you may know a family member, colleague, neighbour or friend who is experiencing domestic abuse. If you would like support or advice we are here to listen.
Live Chat is available 8am-10pm 7 days a week. Outside of those hours please use the contact us form below or send an email and we will contact you as soon as possible.
Our phone line is open from 8am to 5pm. Outside of these hours you can leave a message with your contact details and we will call you back.
If you or your family are in immediate danger please call the Police on 999.
For non-emergency calls to the Police call +44 (0)1534 612612
Alternatively if you wish to remain anonymous you can call the independent charity Crimestoppers on 0800 555 111 or fill in their secure online form to pass on the information you know to the Police.
Other ways you can help
- Listen to them, try to understand and take care not to blame them. Tell them that they are not alone and that there are many people like them in the same situation.
- Acknowledge that it takes strength to trust someone enough to talk to them about experiencing abuse. Give them time to talk, but don’t push them to go into too much detail if they don’t want to.
- Acknowledge that they are in a frightening and very difficult situation.
- Tell them that no one deserves to be threatened or beaten, despite what their abuser has told them. Nothing they can do or say can justify the abuser’s behaviour.
- Support them as a friend. Encourage them to express their feelings, whatever they are. Allow them to make their own decisions.
- Don’t tell them to leave their relationship if they are not ready to do this. This is their decision.
- Ask if they have suffered physical harm. If so, offer to go with them to a hospital or to see their GP.
- Help them to report the assault to the police if they chose to do so.
- Be ready to provide information on organisations that offer help to those being abused and their children. Explore the available options with them.
- Plan safe strategies for leaving an abusive relationship.
- Let them create their own boundaries of what they think is safe and what is not safe; don’t urge them to follow any strategies that they express doubt about.
- Offer your friend the use of your address and/or telephone number to leave information and messages, and tell them you will look after an emergency bag for them, if they want this.
Look after yourself while you are supporting someone through such a difficult and emotional time. Ensure that you do not put yourself into a dangerous situation; for example, do not offer to talk to the abuser about your friend or let yourself be seen by the abuser as a threat to their relationship.